Returns

Extended Christmas Returns

For orders placed online from Thu 24 October to Tue 24 December 2024:

Full price items may be returned for a refund (subject to our returns policy) until Fri 17 January 2025 or within 28 days of receiving them, whichever is later.
Sale items may be returned for a refund (subject to our returns policy) within 14 days of receiving them.

For items purchased in our shops from Thu 24 October to Tue 24 December 2024:

Items can be returned for a refund or exchange (subject to our returns policy) until Fri 17 January 2025 or within 28 days of purchasing them, whichever is later.

For items purchased outside of these dates, our standard returns period applies.

Our Standard Returns Policy

Returning items purchased online - using our online returns service

Free UK Returns (exclusions apply - see below).

Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.

The following items cannot be returned:

  • Pierced jewellery (eg. earrings) cannot be returned for hygiene reasons, unless faulty.
  • Selected wellbeing items (eg. essential oil blends, tea infusions etc.) cannot be returned, unless faulty. This will be stated on the product page of the item when you purchase.
  • TOAST Gift Cards and eGift Cards are also non-refundable.

After placing an order you will receive order and delivery confirmation emails. We are no longer placing a returns label into our parcels.

Paperless options

  • Scan and drop at your local InPost locker, day or night, 7 days a week
  • Return using Royal Mail via your local Post Office
  1. Visit returns.toa.st and enter your order number (you can find this located on your order and delivery confirmation emails) and your postcode or email address.
  2. Tick the items that you would like to return and tell us the reason.
  3. Choose whether you will take your parcel to your local locker for return by InPost or to your local Post Office for return by Royal Mail.
  4. You will then be sent a returns confirmation email containing a QR code.
  5. Take your repackaged items to your local InPost locker or Post Office and have the QR code on your mobile phone ready for scanning. All items from the same order should be returned in one parcel.


For returns by InPost:
A locker will open for you when you scan your QR code at the locker screen. Put your parcel inside and shut the door. To obtain a tracking receipt, please follow the instructions on the screen. When your return is collected from the locker, a label will be applied for you by the courier.
Check locker availability

For returns to your local Post Office:
A pre-paid returns label will be printed by the Post Office and attached to your parcel and you will then be provided with a tracking receipt.

Print at home option - return via your local Post Office

If you would prefer to attach a label at home, follow steps 1 to 4 above, ensuring you choose Royal Mail as your return option. Then print the pre-paid returns label provided on page 2 of your returns confirmation email and attach this to your parcel. Take your repackaged items to your local Post Office and you will then be provided with a tracking receipt.

If you are unable to use our paperless or print at home options, please call us and one of our team will be happy to print the label and post it to you. You can reach us on 0333 400 5200.

We are no longer offering an exchange service for items. If you would like to change the size of your ordered garment, please call our customer services team who will be happy to arrange for a new item to be sent to you without any further delivery charges. You will need to pay for the new item and send the original item back to us for a refund, subject to our returns policy. Replacement garments are subject to stock availability.

During busy periods, please allow up to 10 working days for your return to be processed once it is received into our warehouse. All refunds will be made to the original method of payment. Once a refund has been issued, please allow up to 5 working days for this to appear on your account.

We cannot accept returns in person at our warehouse.

Please keep your tracking number safe so you can quote it in any necessary correspondence.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

You may cancel your entire order within 14 days of receiving it by notifying us of your intention to cancel. You can do this by emailing contact@toa.st or by phoning our customer service team on 0333 400 5200. For cancelled orders we will refund you in full, including our standard delivery charge (faster delivery charges are non-refundable). You will be responsible for the cost of returning your order to TOAST, unless your order was eligible for a free return. For more information on your right to cancel, please see the Cancellation Right – Cooling Off Period section in our Terms and Conditions.

For homeware items weighing more than 5kg, we can arrange collection from most places in the UK. To book this, please contact our customer service team on 0333 400 5200.

Returning items purchased online - to our shops

You may also bring the items you would like to return to your local TOAST Shop, along with your order number. A member of our shop team will be pleased to process your refund.

Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

The following items cannot be returned:

  • Pierced jewellery (eg. earrings) cannot be returned for hygiene reasons, unless faulty.
  • Selected wellbeing items (eg. essential oil blends, tea infusions etc.) cannot be returned, unless faulty. This will be stated on the product page of the item when you purchase.
  • TOAST Gift Cards and eGift Cards are also non-refundable.

If you have any questions regarding returns to our shops, please contact our customer service team on 0333 400 5200 before you travel. Items cannot be returned to our shops if they were purchased from other websites or stores selling TOAST products.


Returning items purchased in our shops

Full price items can be returned within 28 days of the purchase date for a refund or exchange.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached. TOAST reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

Pierced jewellery cannot be returned for hygiene reasons, unless faulty. TOAST Gift Cards and eGift Cards are also non-returnable.

It is not possible to use our online returns service for purchases made in our shops. All returns must be made to a shop.